Reach your customers with outstanding videos. Type Studio enables you to create your best Customer-Success video.
Make difficult information easy to understand
Living in an information overload age means your customers want information that they can process quickly. The combination of Type Studio and video has an incredible power to convey information in a relational way and enhance customer success.
Script it, record it, ship it. Record your onboarding video once and use it multiple times. The better you can design the first weeks of your customer's trip and the faster you can get them up and running, the more likely they will use your product or service effectively and have a positive user experience.
2. Knowledge Base Videos
Build your own knowledge base with videos. Document frequently asked questions, instructions for completing common tasks, or just explaining how workflows looks in your company. For example, you can use Loom for screen recordings to consider adding a more human element to your videos.
3. Customer Webinars
Creating webinars for your customers is very helpful. Generally speaking your customers will have different level of expertise. Subdivide your webinars by level of expertise or features to make it as easy as possible for all your customers. Do not forget to divide the webinar into short segments in order to keep the attention span.