Typeform

3,314,261

views in total

342,831

monthly views

100

monthly subs

Suzie Blaszkiewicz

Suzie Blaszkiewicz

If you're creating help center content, always keep the customer in mind. Don't worry about being too fancy–try to be helpful and keep it as short and to the point as possible.

What does your setup look like?

Typeform Studio Setup

What gear do you use?

Blue Yeti Mic for recording
Screenflow for recording screencasts
Teleprompter

Where do you get inspired to create new content?

We look at support tickets to see where the biggest pain points are, as well as looking at the biggest / most complex features. We also recently launched a community, (community.typeform.com) that has lots of great ideas for new help video content.

What was your biggest lesson learned from creating videos?

If you're creating help center content, always keep the customer in mind. Don't worry about being too fancy–try to be helpful and keep it as short and to the point as possible. And try your best to keep the audio quality as high as possible. It's the least forgivable when it comes to watching video content.

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